{"data":{"items":[{"id":"1e1255c8-2d4a-465e-8412-a9f6e3149519","excerpt":"Drive and Shop with Shipt — Glitchy and horrible support — I’ve been working for this company for years and their support and infrastructure is so incredibly frustrating. If things go wrong, and they will go wrong, the support has no tools or knowledge on your issue. Half the time it is caused by Shipt itself. Other ti","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.93373334,"occurredAt":"2026-09-10T20:12:02.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["frustrating","product:Drive and Shop with Shipt"],"statement":"I’ve been working for this company for years and their support and infrastructure is so incredibly frustrating.","title":"Drive and Shop with Shipt — Glitchy and horrible support","body":"I’ve been working for this company for years and their support and infrastructure is so incredibly frustrating. If things go wrong, and they will go wrong, the support has no tools or knowledge on your issue. Half the time it is caused by Shipt itself. Other times the app, especially the chatting aspect, glitch and glitch and glitch. They never fix app issues, they never listen to their drivers, and they trick you with their offers and bonus’. I am so fed up with Target/Shipt (same company) not improving anything!","offTopic":false},{"id":"234254c4-e306-4dc6-81a9-0861e6eb3b8c","excerpt":"Drive and Shop with Shipt — Constant Issues and Bugs — This app seems to have serious lag issues. Sometimes my messages never send to the customer, which can impact your ratings as not communicating enough when you did indeed communicate but the messaging feature doesn’t cooperate. New orders popping up when you’re in ","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.7748,"occurredAt":"2026-03-08T22:06:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"feature_request","painScore":0.56,"sentiment":-0.5,"confidence":0.49666667,"matchedPatterns":["missing_feature","product:Drive and Shop with Shipt"],"statement":"I just don’t care for the layout of this app and my final complaint is the lack of clarity about whether you’re approaching a house, apartment, or townhome.","title":"Drive and Shop with Shipt — Constant Issues and Bugs","body":"This app seems to have serious lag issues. Sometimes my messages never send to the customer, which can impact your ratings as not communicating enough when you did indeed communicate but the messaging feature doesn’t cooperate. New orders popping up when you’re in the middle of looking at items to shop for is getting a bit old too. I just don’t care for the layout of this app and my final complaint is the lack of clarity about whether you’re approaching a house, apartment, or townhome.","offTopic":false},{"id":"cf391f8d-215d-45a7-ab25-52f0527986df","excerpt":"Drive and Shop with Shipt — New, usually different set of problems every update. Updates keep slowing the process as a whole, efficiency keeps going down a little at a time. Message system still has too many issues. Support is hit or miss. All the other usual glitches; lagging, loading, scaning, and so forth. Had the s","url":"https://play.google.com/store/apps/details?id=com.shipt.shopper&hl=en","role":"pain","weight":0.7130426,"occurredAt":"2026-05-31T17:25:11.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.50931615,"matchedPatterns":["product:Drive and Shop with Shipt"],"statement":"All the other usual glitches; lagging, loading, scaning, and so forth.","title":"Drive and Shop with Shipt","body":"New, usually different set of problems every update. Updates keep slowing the process as a whole, efficiency keeps going down a little at a time. Message system still has too many issues. Support is hit or miss. All the other usual glitches; lagging, loading, scaning, and so forth. Had the same issues on many phones. Have had a similar reveiw update every other year.","offTopic":false},{"id":"3b753065-569a-4f69-962f-2bfe0c70ec90","excerpt":"Drive and Shop with Shipt — Technical support terrible — I recently restored my phone and the app wouldn’t let me login, I’ve emailed and called support and the issue isn’t resolved after troubleshooting. Ive been a user for 3 yrs and havent had any issues until now.","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.36785,"occurredAt":"2026-03-30T00:35:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.26275,"matchedPatterns":["product:Drive and Shop with Shipt"],"statement":"Drive and Shop with Shipt — Technical support terrible.","title":"Drive and Shop with Shipt — Technical support terrible","body":"I recently restored my phone and the app wouldn’t let me login, I’ve emailed and called support and the issue isn’t resolved after troubleshooting. Ive been a user for 3 yrs and havent had any issues until now.","offTopic":false},{"id":"66068d18-d4c1-4f00-a670-750ec8382273","excerpt":"Drive and Shop with Shipt — Support team — The support team sucks. I always have an issue with the orders at least once a month. Every time they tell me to restart the app or my phone, when the issue is on their end.","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.29083332,"occurredAt":"2026-03-21T23:42:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.218125,"matchedPatterns":["product:Drive and Shop with Shipt"],"statement":"The support team sucks.","title":"Drive and Shop with Shipt — Support team","body":"The support team sucks. I always have an issue with the orders at least once a month. Every time they tell me to restart the app or my phone, when the issue is on their end.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":5}}