{"data":{"items":[{"id":"2b83cc72-9088-40b4-ba1d-7ec5fb8122e0","excerpt":"Email - Edison Mail — Constant disconnecting email — My email address are requesting to be reconnected multiple times a day and is getting tiresome and frustrating, I’ve emailed customer service with no reply and I’m looking to use a different client moving forward.","url":"https://apps.apple.com/gb/app/id922793622?see-all=reviews","role":"pain","weight":0.6864222,"occurredAt":"2026-04-26T18:47:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Email clients","intent":"problem_report","painScore":0.81333333,"sentiment":-0.8333333,"confidence":0.37854168,"matchedPatterns":["frustrating","product:Email"],"statement":"My email address are requesting to be reconnected multiple times a day and is getting tiresome and frustrating, I’ve emailed customer service with no reply and I’m looking to use a different client moving forward.","title":"Email - Edison Mail — Constant disconnecting email","body":"My email address are requesting to be reconnected multiple times a day and is getting tiresome and frustrating, I’ve emailed customer service with no reply and I’m looking to use a different client moving forward.","authorHash":"e981967c0da911d6922cafbd10ef2d42","rating":2,"offTopic":false},{"id":"db4904f1-3c85-41a6-9850-169a75c4a92a","excerpt":"Email - Edison Mail — Keeps logging me out — Working fine until today. Keeps logging me out (disconnecting) all my outlook email accounts. Latest update hasn’t fixed this issue at all despite the notification that it would. Very frustrating.","url":"https://apps.apple.com/gb/app/id922793622?see-all=reviews","role":"pain","weight":0.6467555,"occurredAt":"2026-04-25T20:39:34.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Email clients","intent":"problem_report","painScore":0.81333333,"sentiment":-0.8333333,"confidence":0.35666665,"matchedPatterns":["frustrating","product:Email"],"statement":"Very frustrating.","title":"Email - Edison Mail — Keeps logging me out","body":"Working fine until today. Keeps logging me out (disconnecting) all my outlook email accounts. Latest update hasn’t fixed this issue at all despite the notification that it would. Very frustrating.","authorHash":"f9a6593ac127a5711fa03106860c8d7a","rating":1,"offTopic":false},{"id":"e54481a0-8ab8-4a4b-97ca-d0aead0e2214","excerpt":"Email - Edison Mail — Reconnect MS mail - again — Since recent updates, it keeps asking to reconnect any emails owned by Microsoft, what’s the point if I have to keep verifying and reconnect my email account, I might as well use the outlook app instead. Not sure what has happened to Edison email app, but it is now slow","url":"https://apps.apple.com/gb/app/id922793622?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-04-28T14:40:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Email clients","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Email"],"statement":"Not sure what has happened to Edison email app, but it is now slow to sync and really buggy.","title":"Email - Edison Mail — Reconnect MS mail - again","body":"Since recent updates, it keeps asking to reconnect any emails owned by Microsoft, what’s the point if I have to keep verifying and reconnect my email account, I might as well use the outlook app instead. Not sure what has happened to Edison email app, but it is now slow to sync and really buggy. Think I will need to use another email app.\n\nHad enough with the reconnect MS email accounts every couple of hours. Deleting and using outlook.","authorHash":"712bde7749c49f57f3adec5be7102570","rating":1,"offTopic":false},{"id":"1f91a94b-848e-452c-9139-98806f7bafcb","excerpt":"Email - Edison Mail — Reconnecting — Since this latest update (25th April) I have to reconnect my MS account each time I use the app…. The notice says it should be better but it’s worse !! Please don’t make me move away and fix it ASAP","url":"https://apps.apple.com/gb/app/id922793622?see-all=reviews","role":"pain","weight":0.52478224,"occurredAt":"2026-04-25T15:43:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Email clients","intent":"problem_report","painScore":0.49333334,"sentiment":-0.33333334,"confidence":0.35141668,"matchedPatterns":["urgent","product:Email"],"statement":"Please don’t make me move away and fix it ASAP","title":"Email - Edison Mail — Reconnecting","body":"Since this latest update (25th April) I have to reconnect my MS account each time I use the app…. The notice says it should be better but it’s worse !! Please don’t make me move away and fix it ASAP","authorHash":"4df867e4bef86a69c82ef258b2e2139d","rating":2,"offTopic":false},{"id":"f040a850-9a19-40dc-97d0-515ab1ea76ef","excerpt":"Email - Edison Mail — Used to be great now broken for hotmail — Updated to latest version but still constantly disconnects from hotmail account. When I attempt to reconnect it I get an error saying failed to get user profile\nUPDATE Uninstalled and reinstalled per developer instructions and Hotmail bug is back. Can’t ke","url":"https://apps.apple.com/us/app/id922793622?see-all=reviews","role":"pain","weight":0.4238171,"occurredAt":"2026-08-02T16:58:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Email clients","intent":"other","painScore":0.23157895,"sentiment":-0.57894737,"confidence":0.344125,"matchedPatterns":["product:Email"],"statement":"When I attempt to reconnect it I get an error saying failed to get user profile UPDATE Uninstalled and reinstalled per developer instructions and Hotmail bug is back.","title":"Email - Edison Mail — Used to be great now broken for hotmail","body":"Updated to latest version but still constantly disconnects from hotmail account. When I attempt to reconnect it I get an error saying failed to get user profile\nUPDATE Uninstalled and reinstalled per developer instructions and Hotmail bug is back. Can’t keep doing this on repeat. Why no fix yet?","authorHash":"b3d2eb8952351a6f7011a4563cea7e71","rating":2,"offTopic":false},{"id":"f3459ceb-957e-4027-af1d-e7ea0454d6d6","excerpt":"Email - Edison Mail — Uninstalled — After a couple years using flawlessly. Last couple of months it's stopped working with Hotmail accounts. Every time I open app I have to re connect to all Hotmail accounts. I have uninstalled and reinstalled.","url":"https://apps.apple.com/gb/app/id922793622?see-all=reviews","role":"pain","weight":0.339675,"occurredAt":"2026-04-26T08:27:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Email clients","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.242625,"matchedPatterns":["product:Email"],"statement":"Email - Edison Mail — Uninstalled.","title":"Email - Edison Mail — Uninstalled","body":"After a couple years using flawlessly. Last couple of months it's stopped working with Hotmail accounts. Every time I open app I have to re connect to all Hotmail accounts. I have uninstalled and reinstalled.","authorHash":"307abafb60f6f3c6841866d8d5bf104d","rating":2,"offTopic":false},{"id":"3ab6baa1-6666-4b35-9fb5-c36c2f10d8d2","excerpt":"Email - Edison Mail — DO NOT UPDATE!! — Everything was finally working fine. My account was connected reliably.\nI saw a new update release that claimed to “fix recurrent disconnection issues”. I figured i might download it just in case…. Now my account keeps disconnecting!!","url":"https://apps.apple.com/au/app/id922793622?see-all=reviews","role":"pain","weight":0.304725,"occurredAt":"2026-04-26T01:45:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Email clients","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.268875,"matchedPatterns":["product:Email"],"statement":"I saw a new update release that claimed to “fix recurrent disconnection issues”.","title":"Email - Edison Mail — DO NOT UPDATE!!","body":"Everything was finally working fine. My account was connected reliably.\nI saw a new update release that claimed to “fix recurrent disconnection issues”. I figured i might download it just in case…. Now my account keeps disconnecting!!","authorHash":"c103062395c5bc2ca8b3cb9d23a258db","rating":1,"offTopic":false},{"id":"f9f22194-1d66-409f-b20b-19e326a29f2b","excerpt":"Email - Edison Mail — Frequent Disconnections — The new update was meant to fix the connectivity issues with Microsoft services but it has actually made it worse. I’m constantly being prompted to reconnect my Microsoft services since the 1.69.3 update!","url":"https://apps.apple.com/gb/app/id922793622?see-all=reviews","role":"pain","weight":0.28290832,"occurredAt":"2026-04-27T08:54:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Email clients","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.249625,"matchedPatterns":["product:Email"],"statement":"The new update was meant to fix the connectivity issues with Microsoft services but it has actually made it worse.","title":"Email - Edison Mail — Frequent Disconnections","body":"The new update was meant to fix the connectivity issues with Microsoft services but it has actually made it worse. I’m constantly being prompted to reconnect my Microsoft services since the 1.69.3 update!","authorHash":"fc932e6ee48422d8f7fbdada59dec0fe","rating":1,"offTopic":false},{"id":"df08b1c4-1f2a-4795-9b31-9ae38f1a0129","excerpt":"Email - Edison Mail — Repeated request to log in to outlook — Since last update it asks to reconnect to Microsoft hotmail every time app is opened. Please fix this or I will have to move to another provider","url":"https://apps.apple.com/gb/app/id922793622?see-all=reviews","role":"pain","weight":0.23729166,"occurredAt":"2026-05-01T07:11:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Email clients","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.209375,"matchedPatterns":["product:Email"],"statement":"Please fix this or I will have to move to another provider","title":"Email - Edison Mail — Repeated request to log in to outlook","body":"Since last update it asks to reconnect to Microsoft hotmail every time app is opened. Please fix this or I will have to move to another provider","authorHash":"5875c0561ca1066404d249422e941024","rating":2,"offTopic":false},{"id":"effebd06-c299-496b-bf58-3145bcd33d45","excerpt":"Email - Edison Mail — No longer working — Sadly I now have errors which I have never experienced before.","url":"https://apps.apple.com/gb/app/id922793622?see-all=reviews","role":"pain","weight":0.13614167,"occurredAt":"2026-04-04T21:33:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Email clients","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.120125,"matchedPatterns":["product:Email"],"statement":"Sadly I now have errors which I have never experienced before.","title":"Email - Edison Mail — No longer working","body":"Sadly I now have errors which I have never experienced before.","authorHash":"a74314f0f65f1c086f9234584ec71542","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":10}],"total":10}}