{"data":{"items":[{"id":"85712976-cc9b-4fb0-a118-2e7747c5cd46","excerpt":"Hootsuite - Social Media Tools — I've used Hootsuite for years. I don't see many issues in the desktop version but the App update is terrible! Issues ever since. Accounts were disconnected, it was a hassle getting them linked back in. Scheduled posts are getting errors. Now, I can't access my Dropbox any longer, which ","url":"https://play.google.com/store/apps/details?id=com.hootsuite.droid.full&hl=en","role":"pain","weight":1.2809097,"occurredAt":"2021-02-18T14:18:37.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.6706333,"matchedPatterns":["terrible","product:Hootsuite"],"statement":"I don't see many issues in the desktop version but the App update is terrible!","title":"Hootsuite - Social Media Tools","body":"I've used Hootsuite for years. I don't see many issues in the desktop version but the App update is terrible! Issues ever since. Accounts were disconnected, it was a hassle getting them linked back in. Scheduled posts are getting errors. Now, I can't access my Dropbox any longer, which houses ALL of my photos, graphics and content I post to social media. I'm back to using my desktop version only and have deemed this app useless for me. I've uninstalled/reinstalled multiple times,no luck!","offTopic":false},{"id":"55730eb1-b59f-425a-aeff-ed00ff83684d","excerpt":"Hootsuite - Social Media Tools — Used to love the app. Now I can't login. I have multiple social media profiles and it always defaults to the wrong one. I logout of all but the one I want to connect, but it just cycles back to the login screen. Never launches. I've uninstalled/reinstalled multiple times. I've restarted","url":"https://play.google.com/store/apps/details?id=com.hootsuite.droid.full&hl=en","role":"pain","weight":1.0951056,"occurredAt":"2020-10-05T00:05:57.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"problem_report","painScore":0.5227778,"sentiment":-0.44444445,"confidence":0.71915,"matchedPatterns":["i_need","terrible","product:Hootsuite"],"statement":"I need an app that will work.","title":"Hootsuite - Social Media Tools","body":"Used to love the app. Now I can't login. I have multiple social media profiles and it always defaults to the wrong one. I logout of all but the one I want to connect, but it just cycles back to the login screen. Never launches. I've uninstalled/reinstalled multiple times. I've restarted my device. The app is useless. It's been a problem for weeks. Considering canceling my subscription altogether. I can't always be at my desktop when I need to post. I need an app that will work.","offTopic":false},{"id":"90f21f20-c817-4434-a679-04cfb0e3cbca","excerpt":"Hootsuite - Social Media Tools — I use it because the developers get it. As a result this is only the second app I will pay for. You get it, you get the ducats. Update 10/3/20 This application has gone downhill faster than a fat man on a snowboard. Now I can't log into the website on my PC, the Android app doesn't let ","url":"https://play.google.com/store/apps/details?id=com.hootsuite.droid.full&hl=en","role":"pain","weight":0.8948967,"occurredAt":"2020-10-03T17:45:48.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"purchase_intent","painScore":0.5733333,"sentiment":-0.8333333,"confidence":0.56879026,"matchedPatterns":["would_pay","product:Hootsuite"],"statement":"As a result this is only the second app I will pay for.","title":"Hootsuite - Social Media Tools","body":"I use it because the developers get it. As a result this is only the second app I will pay for. You get it, you get the ducats. Update 10/3/20 This application has gone downhill faster than a fat man on a snowboard. Now I can't log into the website on my PC, the Android app doesn't let me log in, and I'm unable to login to the application website from my phone. This app doesn't let me link to my social media accounts. They have a convoluted way of authenticating I've ever seen in I.T.","offTopic":false},{"id":"e8dd34c7-beeb-41d8-8613-86c0c3844c0e","excerpt":"Hootsuite - Social Media Tools — Frequently disconnects social media accounts without warning, didn't post a week's worth of scheduled posts and I always have trouble using the mobile app. It sometimes doesn't let me post pictures that I was able to post the previous week or doesn't show the character count for Twitter","url":"https://play.google.com/store/apps/details?id=com.hootsuite.droid.full&hl=en","role":"demand","weight":0.6958064,"occurredAt":"2021-06-07T22:02:01.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"tool_discovery","painScore":0.12,"sentiment":0,"confidence":0.6212557,"matchedPatterns":["looking_for","product:Hootsuite"],"statement":"Will be looking for a new platform.","title":"Hootsuite - Social Media Tools","body":"Frequently disconnects social media accounts without warning, didn't post a week's worth of scheduled posts and I always have trouble using the mobile app. It sometimes doesn't let me post pictures that I was able to post the previous week or doesn't show the character count for Twitter without having to start another new post. Will be looking for a new platform.","offTopic":false},{"id":"58e7d25b-6769-42f5-b57b-2ea64122a2d0","excerpt":"Hootsuite - Social Media Tools — Terrible. It took forever and multiple password changes to link my social media accounts. In less than 24 hours I lost access to a profile. The set up somehow chose my old, original, not used in decades email and now that I can't log in to the desktop, or do password recovery. Assistanc","url":"https://play.google.com/store/apps/details?id=com.hootsuite.droid.full&hl=en","role":"pain","weight":0.6626312,"occurredAt":"2021-02-08T15:38:54.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.47330803,"matchedPatterns":["product:Hootsuite"],"statement":"Assistance said they fixed a glitch but I am still unable to log in to my account to delete it, which is not an option thru the app even though the \"help\" section says it is.","title":"Hootsuite - Social Media Tools","body":"Terrible. It took forever and multiple password changes to link my social media accounts. In less than 24 hours I lost access to a profile. The set up somehow chose my old, original, not used in decades email and now that I can't log in to the desktop, or do password recovery. Assistance said they fixed a glitch but I am still unable to log in to my account to delete it, which is not an option thru the app even though the \"help\" section says it is.","offTopic":false},{"id":"4366577a-3d39-4f0e-bba1-8cd75dc15db9","excerpt":"Hootsuite - Social Media Tools — It used to work fine, but that was it. I used it primarily to copy text from my posts to make it easier to edit, but it's photo sharing was so-so, and once they made it literally impossible to save your past post remarks to your clipboard, it lost me a little. The final nail in the coff","url":"https://play.google.com/store/apps/details?id=com.hootsuite.droid.full&hl=en","role":"pain","weight":0.62704116,"occurredAt":"2020-08-15T09:36:45.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.44788653,"matchedPatterns":["product:Hootsuite"],"statement":"I used it primarily to copy text from my posts to make it easier to edit, but it's photo sharing was so-so, and once they made it literally impossible to save your past post remarks to your clipboard, it lost me a little.","title":"Hootsuite - Social Media Tools","body":"It used to work fine, but that was it. I used it primarily to copy text from my posts to make it easier to edit, but it's photo sharing was so-so, and once they made it literally impossible to save your past post remarks to your clipboard, it lost me a little. The final nail in the coffin was how it never remembers my Instagram anymore, now it needs to \"reconnect\" every time. I have had to log into and verify on this \"post managment\" app more times in ONE DAY than I have to for IG in a year.","offTopic":true},{"id":"340896f2-1cce-44d6-9d16-9c1ed0429a58","excerpt":"Hootsuite - Social Media Tools — Initially, I loved the app. We use the professional plan and it was easy to view the dashboard notifications to check all platforms in one spot. However, now the notifications do not work from the mobile platform. It says I am unconnected to the internet. I have tried on multiple wifi s","url":"https://play.google.com/store/apps/details?id=com.hootsuite.droid.full&hl=en","role":"request","weight":0.5098044,"occurredAt":"2018-11-25T22:45:11.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0,"sentiment":0.11111111,"confidence":0.5098044,"matchedPatterns":["product:Hootsuite"],"statement":"So disappointed.","title":"Hootsuite - Social Media Tools","body":"Initially, I loved the app. We use the professional plan and it was easy to view the dashboard notifications to check all platforms in one spot. However, now the notifications do not work from the mobile platform. It says I am unconnected to the internet. I have tried on multiple wifi spots from several different areas. Even tried uninstalling and reinstalling. So disappointed.","offTopic":false},{"id":"3fb0ddf7-f9bb-45ba-86e0-b9f26b491fb6","excerpt":"Hootsuite - Social Media Tools — Lowered it down to one star because no matter what I try , it won't let me log in anymore. Even when I reset the password it keeps telling me my log info is wrong. Can't log in by possible way and have not gotten any help to fix the issue. Worked great until I got new phone. Keeps telli","url":"https://play.google.com/store/apps/details?id=com.hootsuite.droid.full&hl=en","role":"pain","weight":0.48784184,"occurredAt":"2020-05-19T11:02:14.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0.18666667,"sentiment":-0.46666667,"confidence":0.41110268,"matchedPatterns":["product:Hootsuite"],"statement":"Even when I reset the password it keeps telling me my log info is wrong.","title":"Hootsuite - Social Media Tools","body":"Lowered it down to one star because no matter what I try , it won't let me log in anymore. Even when I reset the password it keeps telling me my log info is wrong. Can't log in by possible way and have not gotten any help to fix the issue. Worked great until I got new phone. Keeps telling me I have the wrong info .. so I request to reset password. After I reset password it tells me I'm wrong even with new password.","offTopic":false}],"breakdown":[{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":8}],"total":8}}