{"data":{"items":[{"id":"b01639ec-d9b0-4cb7-a361-579ffa346157","excerpt":"AHS: American Home Shield — Waste of time — This company refuses pay for anything to get you up and running.  Broken garage door spring and suddenly we need a multitude of other non important repairs totaling almost 400 dollars of things to repair this all out of pocket with the gold plan.  Waited almost 2 weeks for a ","url":"https://apps.apple.com/us/app/id6499445456?see-all=reviews","role":"pain","weight":0.8857222,"occurredAt":"2026-08-06T19:27:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.78333336,"sentiment":-0.8333333,"confidence":0.49666667,"matchedPatterns":["waste_of_time","product:AHS"],"statement":"AHS: American Home Shield — Waste of time.","title":"AHS: American Home Shield — Waste of time","body":"This company refuses pay for anything to get you up and running.  Broken garage door spring and suddenly we need a multitude of other non important repairs totaling almost 400 dollars of things to repair this all out of pocket with the gold plan.  Waited almost 2 weeks for a repairman to show up and had to take a day off with the timeframe like the cable guy. Run away a big scam of a company!","offTopic":false},{"id":"04a1f7f1-a118-409c-b5ae-f8c0621a5356","excerpt":"AHS: American Home Shield — do not use this company — have been trying to get an issue resolved for more than a month and support is useless. their social media team reached out to me and i was in contact with them for over a month trying to get my issue resolved when they suddenly said it’s not a social media issue an","url":"https://apps.apple.com/us/app/id6499445456?see-all=reviews","role":"pain","weight":0.71165043,"occurredAt":"2026-09-08T21:54:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.51,"sentiment":0.5,"confidence":0.47129166,"matchedPatterns":["terrible","product:AHS"],"statement":"have been trying to get an issue resolved for more than a month and support is useless.","title":"AHS: American Home Shield — do not use this company","body":"have been trying to get an issue resolved for more than a month and support is useless. their social media team reached out to me and i was in contact with them for over a month trying to get my issue resolved when they suddenly said it’s not a social media issue and stopped responding to me. 0/10 would not recommend","offTopic":false},{"id":"7548d525-1f43-49d8-871f-43ed02f24dff","excerpt":"AHS: American Home Shield — Late and cheap — They never fix anything, they bring service people over that charge me to fix things just to limp along for another month or two. The. It breaks again, they fix it enough to work, then it breaks again. I pay for the service, and the work they do, and (AHS) covers nothing.","url":"https://apps.apple.com/us/app/id6499445456?see-all=reviews","role":"request","weight":0.5247267,"occurredAt":"2026-08-03T01:21:20.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"purchase_intent","painScore":0.24,"sentiment":0,"confidence":0.42316666,"matchedPatterns":["would_pay","product:AHS"],"statement":"I pay for the service, and the work they do, and (AHS) covers nothing.","title":"AHS: American Home Shield — Late and cheap","body":"They never fix anything, they bring service people over that charge me to fix things just to limp along for another month or two. The. It breaks again, they fix it enough to work, then it breaks again. I pay for the service, and the work they do, and (AHS) covers nothing.","offTopic":false},{"id":"11c9c67c-6185-42d5-84f0-42508695520d","excerpt":"AHS: American Home Shield — Doesn’t cover wear and tear — I’m very disappointed in the service that I have received from AHS. They seem to be making up reasons to deny my service request and I can’t get my request escalated to someone that I can communicate with. It seems intentional.","url":"https://apps.apple.com/us/app/id6499445456?see-all=reviews","role":"pain","weight":0.35276666,"occurredAt":"2026-09-14T15:21:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.2785,"matchedPatterns":["product:AHS"],"statement":"I’m very disappointed in the service that I have received from AHS.","title":"AHS: American Home Shield — Doesn’t cover wear and tear","body":"I’m very disappointed in the service that I have received from AHS. They seem to be making up reasons to deny my service request and I can’t get my request escalated to someone that I can communicate with. It seems intentional.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4}],"total":4}}