Last year I posted v0.1.0 here: https://news.ycombinator.com/item?id=43158166
A year later, it's omni-channel. Alongside email, you can drop a live chat widget (beta) onto your website and handle both channels in the same agent UI. The chat widget, CSAT pages, and email templates are all customizable, and self-hosters can swap out the bundled HTML/JS/CSS assets for full white-labeling.
Genuinely, if you're paying per-agent SaaS pricing for a helpdesk today, I really think Libredesk can replace it. It covers most of what mainstream helpdesks do, and more lands with each release. I'd love to hear what would stop you from switching.
I originally built Libredesk for what we needed at work, we were on osticket and wanted something cleaner.\nThese days I work on Libredesk in evenings and weekends alongside a full-time job, so response times on issues aren't instant, but I read every one. Docs are a bit behind the code too, but catching up.
Agent dashboard demo: https://demo.libredesk.io/
Live chat widget demo: https://libredesk.io/ (bottom-right corner)
Github: https://github.com/abhinavxd/libredesk","offTopic":true},{"id":"e397eb8c-8903-4179-9021-34591b273692","excerpt":"Libredesk an open-source Zendesk / Intercom / Chatwoot alternative — Libredesk is a self-hosted customer support desk for email and live chat. It's fully open source under AGPL, with no paid tier or separate enterprise build, No feature paywalls.\n\nFeatures:\n\n* Email inbox and live chat widget, with both landing in the ","url":"https://www.reddit.com/r/selfhosted/comments/1vv9qbu/libredesk_an_opensource_zendesk_intercom_chatwoot/","role":"pricing","weight":0.911397,"occurredAt":"2026-08-22T11:17:28.000Z","sourceKey":"reddit","sourceName":"Reddit","credibility":0.62,"venue":"selfhosted","intent":"pricing_complaint","painScore":0.24,"sentiment":0,"confidence":0.7349976,"matchedPatterns":["free_tier"],"statement":"Libredesk is a self-hosted customer support desk for email and live chat.","title":"Libredesk an open-source Zendesk / Intercom / Chatwoot alternative","body":"Libredesk is a self-hosted customer support desk for email and live chat. It's fully open source under AGPL, with no paid tier or separate enterprise build, No feature paywalls.\n\nFeatures:\n\n* Email inbox and live chat widget, with both landing in the same agent inbox.\n* Help center with collections, articles, search, and per-language content.\n* Autonomous AI agent that answers from your knowledge base and hands off to a human when it can't answer.\n* Agent copilot for drafting replies, summarizing conversations, and finding answers from the knowledge base.\n* SSO with Google, Microsoft, or any OIDC provider.\n* And a lot more checkout the [website](https://libredesk.io/).\n\nBackend is Go and ships as a single binary, with Postgres and Redis. Frontend is Vue. \n \nIn our deployment handling around 4,000 tickets a day with roughly 100 agents, CPU and memory usage stay low.\n\nComing soon: WhatsApp channel. \n \nPersonal note: I originally built Libredesk for my workplace because we were struggling with OSTicket. \nFeedback and suggestions are welcome.\n\n[Github](https://github.com/abhinavxd/libredesk) [Demo](https://demo.libredesk.io/) [Website](https://libredesk.io/)","offTopic":true},{"id":"e87997bc-86d0-428b-a35b-37b8244e3253","excerpt":"Show HN: Libredesk – self-hosted, single-binary Intercom/Zendesk alternative — Libredesk is a 100% free and open-source helpdesk, a Zendesk/Intercom alternative. Backend in Go, frontend in Vue + shadcn/ui.
Unlike many "open-core" alternatives that lock essential features behind enterprise plans, L","url":"https://news.ycombinator.com/item?id=47824044","role":"pricing","weight":0.75130725,"occurredAt":"2026-04-19T13:09:14.000Z","sourceKey":"hackernews","sourceName":"Hacker News","credibility":0.7,"venue":"news","intent":"pricing_complaint","painScore":0.24,"sentiment":0.8333333,"confidence":0.60589296,"matchedPatterns":["free_tier","product:vue"],"statement":"Show HN: Libredesk – self-hosted, single-binary Intercom/Zendesk alternative.","title":"Show HN: Libredesk – self-hosted, single-binary Intercom/Zendesk alternative","body":"Libredesk is a 100% free and open-source helpdesk, a Zendesk/Intercom alternative. Backend in Go, frontend in Vue + shadcn/ui.
Unlike many "open-core" alternatives that lock essential features behind enterprise plans, Libredesk is fully open-source and will always stay that way.
Last year I posted v0.1.0 here: https://news.ycombinator.com/item?id=43158166
A year later, it's omni-channel. Alongside email, you can drop a live chat widget (beta) onto your website and handle both channels in the same agent UI. The chat widget, CSAT pages, and email templates are all customizable, and self-hosters can swap out the bundled HTML/JS/CSS assets for full white-labeling.
Genuinely, if you're paying per-agent SaaS pricing for a helpdesk today, I really think Libredesk can replace it. It covers most of what mainstream helpdesks do, and more lands with each release. I'd love to hear what would stop you from switching.
I originally built Libredesk for what we needed at work, we were on osTicket and wanted something cleaner.\nThese days I work on Libredesk in evenings and weekends alongside a full-time job, so response times on issues aren't instant, but I read every one. Docs are a bit behind the code too, but catching up.
Agent dashboard demo: https://demo.libredesk.io/
Live chat widget demo: https://libredesk.io/ (bottom-right corner)","offTopic":true}],"breakdown":[{"sourceKey":"hackernews","sourceName":"Hacker News","count":2},{"sourceKey":"reddit","sourceName":"Reddit","count":2}],"total":4}}